Refund Policy

Thank you for shopping with Laplume. We want you to be happy with your purchase. If you are not completely satisfied, please read our refund policy below.

1. Returns

• We accept returns within 7 days of receiving your order.
• Items must be in their original condition, unused, and in the original packaging.
• Sale items, personalized, or custom products cannot be returned unless defective.

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status.
• If approved, your refund will be processed to your original payment method within 7~14 days.
• Shipping fees are non-refundable unless the item was damaged or incorrect.

3. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@laplume.biz

4. How to Request a Return

• To initiate a return, email us at support@laplume.biz with your order number and the reason for the return.
• We will provide you with return instructions and a return address.

5. Contact Us

If you have any questions about our refund policy, please contact us at support@laplume.biz

We appreciate your business and aim to make every shopping experience a positive one.